Course Completion Tracker
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Course Promo
Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about improving the way individual activities are performed, but rather about managing entire chains of events, activities and decisions that ultimately produce added value for an organization and its customers. This course aims to develop the process perspective and the ability to drive improvements within processes among students. |
Slides, Sheets & Other Shenanigans...
Watch this space for session slide, excel worksheets and useful articles.
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Wraps & Scribbles
There are five broad strands of activities in this course. The progress on all these fronts would be simultaneous throughout the course and shall be mapped below.
Process Management - Theoretical Foundations
Session 1 We understood the various elements of Business Process and the importance of having a process view in an organisation. |
Session 3 We understood the various principles of successful process management. We also discussed the key characteristics of well managed businesses processes. |
Session 3 We understood the various principles of successful process management. We also discussed the key characteristics of well managed businesses processes. |
Session 14 We discussed three cases, Natural Blends, Kellog's cereal production process and CRU computer rentals. |
Business Process Mapping
Session 2 The first process mapping activity was undertaken for the university admissions process. We saw how even for a simple process, the process mapping could get really complicated. |
Session 6 All the teams presented theory BPMN 2.0 work and we explored how the same process could be looked and mapped differently depending upon the purpose of creating the process map. Some pointers on the hygiene factors to keep in mind during a process map were also discussed. |
Business Process Simulation
Session 5 We discussed the simulation based framework for business process design. The various steps to be undertaken before taking up a business process design or a redesign project were discussed. We understood the various advantages of using a simulation software. Session 7 We ran a basic spreadsheet simulation of a simple queuing model and understood how a discrete event system simulation works. |
Session 10 We started hands on work on Extendsim software. We then successfully ran a simple simulation of a simple queuing process. Session 11 & 12 We finished the basic tutorial of the Extendsim software and simulated a fairly complicated underwriting process. This should have given you the confidence to start modelling simple business scenarios on your own. |
Session 15
We attempted to model the Natural Blends, Kellog's and CRU computer rentals cases in Extend Simulation. While the simulation prototypes of some groups seemed to have worked, others were still in process.
We attempted to model the Natural Blends, Kellog's and CRU computer rentals cases in Extend Simulation. While the simulation prototypes of some groups seemed to have worked, others were still in process.
Article Presentations
Session 10 Don't automate, Obliterate The classical BPR article wants us to shed functional thinking and think beyond functional boundaries to make businesses more efficient and effective. How a Process enterprise works. Gives us the roadmap of achieving operational excellence by re-organizing the organizational structure to be more process driven. Session 11 Superefficient company Takes BPR to the next level by advocating application of the process management ideas in inter company dealings as well. |
Session 13 Process Audit This reading presents a comprehensive framework for auditing a company's current standing in terms of process orientation called the Business Process Maturity Model using a enterprise capabilities and process enablers. Process Management and the future of six sigma Examines the role played by six sigma as an approach to process improvement in the backdrop of newer ideas of BPR. |
Value Stream Mapping
Session 9 The idea of value and the need for value stream mapping was motivated. Guidelines for preparation of value stream mapping were discussed. |
Session 10 Activity included quantitative process analysis of an industry case study. We understood the difference between throughput time and cycle time and the need for maximizing the value added ratio. |
Session 18-19
Teams presented the VSM maps of projects taken up by them. A range of different projects, starting with the student's mess, cultural activities all the way upto industrial settings were taken up.
Teams presented the VSM maps of projects taken up by them. A range of different projects, starting with the student's mess, cultural activities all the way upto industrial settings were taken up.