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Sessions 1-3:
Servam Anityam!
Servam Sarvatram!
Servam Anantham!
Services are perishable and are consumed as they are produced. Services are ubiquitous, all pervasive and the fundamental unit of exchange.
These are some discussions we captured during the first three sessions of this iteration of the Service Operations Management.
At the end of these sessions, you should be able to:
- Understand the role of services in the economy
- Understand how the distinctive characteristics of services guides managerial practice
- Understand how services are classified and the managerial challenges in different classifications.
Servam Anityam!
Servam Sarvatram!
Servam Anantham!
Services are perishable and are consumed as they are produced. Services are ubiquitous, all pervasive and the fundamental unit of exchange.
These are some discussions we captured during the first three sessions of this iteration of the Service Operations Management.
At the end of these sessions, you should be able to:
- Understand the role of services in the economy
- Understand how the distinctive characteristics of services guides managerial practice
- Understand how services are classified and the managerial challenges in different classifications.
Sessions 4: Service Strategy: I'm LUV'in it!
Sessions 5&6: LUV is in the air
Sessions 7&8: Good Service Design adds value faster than it adds costs
Sessions 9&10: Designing for service excellence
Sessions 11&12: Learnings from Benihana of Tokyo
Sessions 13&14: Orchestrating the Service Encounter
Sessions 15: Superman has a cape, your service business has a Servicescape
Sessions 16: Leaning the right way at CVS pharmacy
Sessions 17: What is the use of waiting in Queues?!!!
Sessions 19: How to and how not to be B2B
Sessions 18 & 20: Yield Management: Saving Rose from Jack