Understanding Services
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The servicization of the world around us has resulted in a higher emphasis on services and their management. The distinctive characteristics that make service operations challenging, are therefore, valid across all value adding businesses. The discussions in the first module of the course covered these ideas!
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Service Design
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Service Encounter
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Service Process
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Managing Supply & Demand
managing_supply_and_demand.pdf | |
File Size: | 1194 kb |
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