As we come to the end of the Service Operations elective, I take this opportunity to tell you all that you have all been a great bunch of students. Never before I have seen a batch so enthusiastic and so involved in the proceedings of the class. Kudos to all your efforts during the course.
I have tried to bring in both theoretical aspects of service management and the practical side of things (through practitioner guest lectures) in the course. Further, I have tried to provide you with timely (& private) feedback on your performance and anytime access to all course content through my teaching website. I hope you found all these useful. Your feedback on all fronts is very much welcome. If I have caused any embarrassment or offense to anybody during the course, I sincerely apologize for the same. See you all on Sep 12th during the end term. The end term will be open book and case based. As mentioned the case will be much smaller. If you have followed the in-class discussion, you should be able to crack the exam without much prep. So sit back, relax and listen to Hotel California or prepare for the other exams if you wish! ;)
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November 2019
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