As we come to the end of the Service Operations elective, I take this opportunity to tell you all that you have all been a great bunch of students. Never before I have seen a batch so enthusiastic and so involved in the proceedings of the class. Kudos to all your efforts during the course.
I have tried to bring in both theoretical aspects of service management and the practical side of things (through practitioner guest lectures) in the course. Further, I have tried to provide you with timely (& private) feedback on your performance and anytime access to all course content through my teaching website. I hope you found all these useful. Your feedback on all fronts is very much welcome. If I have caused any embarrassment or offense to anybody during the course, I sincerely apologize for the same. See you all on Sep 12th during the end term. The end term will be open book and case based. As mentioned the case will be much smaller. If you have followed the in-class discussion, you should be able to crack the exam without much prep. So sit back, relax and listen to Hotel California or prepare for the other exams if you wish! ;)
0 Comments
Now, this is the first time I am doing a podcast. So do let me know how you liked/disliked it.
Government services, you need them but you hate them! They are characterized by unending red tape, glaring mismanagement of resources, mostly needless information asymmetry and a utter lack of coordination among various agencies. This not only leads to unpleasant citizen experience while availing these services but also leads to a colossal wastage of taxpayer's hard earned money.
Over the last few years, governments across the world have increasingly adopted a one-stop-shop system to deal with these issues. By bringing more and more services into the fold, one stop shop systems could work as a backbone for efficient, citizen friendly and hassle free government services. However, this would need a fundamental organizational and process changes and an integrated IT infrastructure. The following article from the July 2015 edition of McKinsey Insights analyzes the issue of citizen services in detail. Link to the article: http://bit.ly/1H6W6Hu Here is an example of a one-stop-shop e-governance portal of the Qatar government. A lot is always said about the potential for growth of organized retail sector in India. There is a lot to be gained from the economies of scale, efficient supply chains and higher consumer welfare. These gains might help compensate, to an extent, the social cost of elbowing small retailers out of business.
In spite of all this, the share of organized retail in the overall retail pie of India is pegged at around 10.2% (Source). One key issue faced by the organized retail is with regards to in-store operations: Shelf space decisions, managing displays and in-store promotional activities etc. A lot of research has gone into determining how these operational decisions impact overall sales of particular items. Organized retailers in the west use this research to manage their in-store operations in an organized and scientific manner. This is where, I believe the Indian retailers need to catch up on. This McKinsey Insight August 2015 article talks about an activity based approach to reduce store operations cost. Do check it out: http://bit.ly/1NTsJBb |
CategoriesArchives
November 2019
|